Event Booking Form

We’re thrilled that you’d like to book with us! Please complete the booking form below with as much information as possible. A 20% non-refundable deposit is payable in order to secure the services you require on the requested date. Please refer to our terms and conditions for further information or visit our FAQ page. Full payments must be made 4 weeks before.

Terms and Conditions of Hire and Service.

General

At all times during your event, the hired items remain the property of The Devon Wedding & Event Company.

Minimum hire spend to qualify for product set up is £150.00 (set up fee not included).

As the customer, you are responsible for all items hired, it is not the venues responsibility

Payments can be made via BACS to: The Devon Wedding & Event Company
Sort code: 05-00-05 Acc: 03471297 – if paying via online BACS, please include your wedding date or booking number as the reference. Card payments accepted at our Dawlish warehouse or over the phone.

We will only supply what has been paid for.

Cancellations

From point of booking, under any circumstances, your initial deposit payment is non-refundable.

All payments made against your booking at your will in advance, are non refundable.

Should you cancel 6 months before, 50% of your total booking cost is payable.

Should you cancel 3 months before, 75% of your total booking cost is payable.

Should you cancel 8 weeks before, you are liable to pay the full 100% balance of your total booking.

Final balances are to be paid no less than 4 weeks before the event date. Should you exceed this payment time, we have the right to terminate your booking and seek the outstanding balance.

Damages

In the event of any damages, you will be notified in the first instance.

A £50 damages deposit is payable on top of your total booking cost and is refunded within 30 days following your event pending any losses/damages. A £100 deposit is applicable for any DIY/collection bookings

In the event of any damages caused whilst hired including missing, broken and damaged items, your £50 damages deposit will not be returned. Should any damages outweigh this cost, you will be invoiced for the outstanding amount required and you are liable to pay.

Please note that our lycra chair covers are not suitable for outdoor use (including grassed areas), as well as concrete and stone floors excluding marquees with fitted flooring.

You, the customer are fully liable for any damages caused under any circumstances.

If our items have been subjected to irreparable damage or have been excessively damaged through other means, then you, the customer, are liable to pay the costs under any circumstances.

By agreeing to these terms and conditions you are agreeing to pay for any damages caused.

Booking Changes

Updates in guest quantities can be made up to 8 weeks before your event date. Should your total booking cost reduce by 50% or more due to these changes, a £50 admin fee will be added on to your final total.

Guest numbers and updates can only be made by the person/s who placed the original booking with us.

Once your booking has been placed with us, you are able to add additional products to your booking subject to availability with a 20% deposit payable against any new items added.

CHAIR COVERS: It is the customers’ responsibility to check that the chairs provided by the venue to be covered are suitable chairs WITHOUT arms and are suitable for our universal lycra covers. If we arrive and the chairs are unsuitable, we will not be held responsible and no refunds will be given. If you are in any doubt about the above, please get in contact and we will be able to advise you further.

Set Up/Collection Information

Collection and set up times will be arranged the week of the wedding/event date, directly with the venue or organiser.

It is your responsibility to ensure all products are kept together at the end of your event ready for collection. Collections take place anytime from 6:30am the following day (unless otherwise agreed with the venue), and if we are unable to locate missing products that have been removed from the room, a return to venue charge of £50 will be payable by the client.

DIY Hire

DIY HIRE: All DIY hire bookings are collectable from our Dawlish warehouse up to 48 hours prior to your event and returnable within 48 hours following (including bank holidays). Collection dates and times to be arranged in advance.

DIY HIRE: If any items are not returned in the agreed time, you will be charged 50% of the hire value for each additional day the items are away from us. If items are not returned in the agreed time and this impacts another booking, you will be liable for the full value of the second booking & any delivery charges applicable. If items fail to be returned after an extended period of time (deemed so at our discretion), you will be liable for the full replacement value and we will exercise our right to pursue you legally for this cost.

See Direct Debit terms and conditions by clicking here.

Declaration:

By submitting my booking with The Devon Wedding & Event Company, I declare that I have read, understood and fully agree to the Terms and Conditions outlined above.