Most frequent questions and answers
Have a look through our online catalogue and select the products you’re interested in hiring. Once you’ve selected everything, click on ‘view quote list’ on the right hand side of the page (underneath your selected products) and make sure you include your email address, wedding/event date and venue before submitting your quote for review. You will receive a full quote and confirmation of availability within 24 hours (if enquiring on a weekend, this may take a little longer!).
Yes. A £50 damages deposit is held against your booking with us and is returned within 30 days following your wedding/event using your preferred payment method. Should there be any discrepancies regarding damages following collection of hire products, you will be notified in the first instance.
There are several ways you can find out. You can fill out our website enquiry form on our Contact Us page, submit your online quote request to us with your date included so we can confirm availability or pop us over an email: firstname.lastname@example.org
Once you’ve decided you would like to proceed with a booking, just let us know and we can send you over our online booking form for completion. A booking is only secured once we have confirmed availability and received your booking details and deposit.
Of course! You’re more than welcome to come in to chat through your day in person. Please note that all our meetings are by appointment only, so if you’d like to meet with us, just get in touch and we can get you pencilled in.
Absolutely! Sash colours for your chairs are certainly something that can be decided at a later date however we do recommend that you let us know as soon as you’ve decided so we can confirm what options you have available.
Yes, this is no problem at all! We completely appreciate what an expensive time this can be! So we are thrilled to be able to offer our couples a direct debit option at no additional cost whereby you can spread the cost of your booking with us between 4 and 24 months! Your full balance must be paid no less than 4 weeks before your event date, please see the terms and conditions for our direct debit payment option here.
No. All quotes given are valid for up to 30 days from enquiry which means, if you place a booking within this time, the price quoted at the time of booking is the price you will pay regardless of whether your event is 2 months away or 2 years.
Of course you can, although, it’s important to understand that once you have made a full payment, no refunds are available. So we do tend to recommend holding on until you know for definite those final details for your booking especially with products that rely on guest numbers like chair covers and candy carts, we don’t want you spending money on products you’re not having!
Yes! We do try to be as flexible as we can and fully appreciate that ideas and visions can change, so you are more than welcome to make small adjustments along the way! Products can be added to your booking subject to availability. Changes can continue to be made up to 10 weeks before – any changes made after this may incur a fee (excluding chair cover numbers, these can be adjusted up until your final payment is made 4 weeks before).
We understand that situations can change and on the rare occasion, bookings get cancelled. Your initial 20% payment made upon booking is non refundable however, no additional fees will be incurred with cancellations made more than 10 weeks before the event/wedding was due to take place. Any bookings cancelled after this time will be liable for a £100.00 cancellation fee.
We are constantly updating our hire wares and often a little quicker than we can get them on the website! So yes, we do have a constant flow of products so if there’s something you’re looking for but can’t see please do give us a call on 01626 864486 or pop us over an email to: email@example.com – if we don’t stock it ourselves, we know many local suppliers who may be able to help!